Shipping

Depending on the destination country, the time to arrive may vary. Please allow up to 2 business days for order processing. For the shipping time, please check the table above.

Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@on-slice.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@on-slice.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Due to our automatic fullfillment with our warehouse, an order cannot be cancelled or changed after your order is placed.

If you wish to receive a refund after that, you will have to go through the return process, after your order has been delievered.

Wrong shipping address

Adresses can be changed within one hour of ordering. We cannot extend this due to the automatic processing with our warehouse. Please send an email as soon as possible to info@on-slice.com, if you notice that you entered your address incorrectly. We are not responsible for any faulty adresses. If your package gets lost because of a wrong address, we cannot offer you any refunds.

Returns

If we ask you to ship your items, ship them to:

ON SLICE Limited
14/F Ch. Hong Kong Tower
8 Hennessy Road
Wan Chai
Hong Kong

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item!